Dealing With a Difficult Client

We worked with a woman business owner who needed guidance on how to manage a very difficult client who represented a significant amount of revenue. The client consistently disrupted her business, taking her time and energy away from pursuing growth opportunities. She was frustrated and unclear about what to do next. She did not want to lose the client abruptly. She brought this issue to her board of advisors, who helped her to tease it apart and then develop a range of options. She tested the options and incrementally introduced a set of tactics into her relationship with this client that altered the dynamic to her benefit. With reduced levels of stress, she was able to determine whether and how she would continue to work with him. Eventually she severed the relationship but held onto the client as a reference.